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Mô Tả Công Việc
Support BUs (40%)
- Supporting IT Services for top management.
- Supporting the roll-out of new stores, new application.
- Monitoring the internet, the core-services and system jobs.
- Collaborate with other IT teams as system, network and application to fix the major incident.
- Assisting the staff in managing customer inquiries and complaints.
- Monitoring and arranging the resources to support the internal and the external project.
Managements: (40%)
- Define the shift plan for the staffs monthly. Also to update the timesheet, Working overtime for the staff.
- Plan and organize work to meet changing priorities and deadlines as onsite task, project task, etc...
- Developing standard work procedures.
- Monitoring the performance of each member of staff to make sure all staff reach the SLA.
- Establish and manage IT policies and procedures.
- Validate the staff’s performance yearly.
Other: (20%)
- Training the staff to improve the service performance.
- Performs other related duties as assigned.
- Research and implement new technology applications.
- Prepares knowledge-based documents such as summaries and responses to frequently asked questions.
Yêu Cầu Công Việc
Experiences:
- at least 2 years' experience in a similar role.
- Computer skills: Windows administrator, Network troubleshooting, Hardware troubleshooting, Project
- Management skills.
Requirement:
- Belief that outstanding customer service is the key to success.
- Self-motivation
- Develops effective working relationships.
Qualifications
- Bachelor's Degree in I.T, Computers.
- ITIL Foundation.
- MCSA, CCNA.
- PMP plus.
- Language: English
Benefits:
- Attractive salary (you’ll love it)
- Phone & Meal allowances
- 15 annual leaves
- 24/24 Personal Accident insurance for yourself & health insurance for yourself and your spouse & children.
- Performance review 1 time/ year
- Open, transparent and trustworthy environment
- Challenging projects with awesome co-workers
- Personalize training plan and career development
Working Location:
- 163 Phan Dang Luu, Ward 1, Phu Nhuan District.
Hình thức
Quyền Lợi
Central Retail VN is one of the top national retail group. We own Big C, Go!, Nguyen Kim, Lan Chi supermarkets and Hello Beauty, Supper Sport chain stores...Our revenues has surpassed $1B and we still invest more to expand our presentation across Vietnam. We respect every talent who join with us to boost up our online channels as a part of our vision.
- Attractive salary (you’ll love it)
- Phone & Meal allowances
- 15 annual leaves
- 24/24 Personal Accident insurance for yourself & health insurance for yourself and your spouse & children.
- Performance review 1 time/ year
- Open, transparent and trustworthy environment
- Challenging projects with awesome co-workers
- Personalize training plan and career development
Mức lương
Thỏa thuận
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