IT Supervisor/ Giám sát IT

What’s the job?

As IT Supervisor you’ll ensure our computers are installed properly, working efficiently and that system security measures are in place. You’ll also install new systems to improve hotel efficiency, always following standards and guidelines and make sure your teams have the tools and resources they need to work well.

Your day-to-day

As primary contact for servicing the computer hardware you’ll manage and monitor all computer hardware and make systems are installed properly and working efficiently
Keep up to date with all approved systems and technology including
- Computer Hardware systems and devices including PC LAN technology
- Software operating and utility systems
- Front Office and Accounts Receivable Property Management Systems
- Interfaces to and from Front Office Property Management Systems and other Systems
- Back Office Accounting Systems
- PC and LAN based Office Automation products
- Internal and External Electronic Mail / Facsimile / Scanner software and communication tools
- Point of Sale Systems
- Guest and Administration Voicemail
- Call Accounting
- Cabling
- Hub / Switch Management Systems
- Assist and Support Electronic Door Locking Computer System
- Computer Virus protection
- Hotel IT Security and Firewalls
Maintain an up-to-date list of all computer hardware and software at hotel
Monitor the performance of the systems and maintain log book of performance
Understand all standards and customized features and functions of the Hotel front office system
Ensure that all computer media saves, and back-ups are completed, documented and stored per specifications
Maintain uncompromising data and physical security standards
Control security for computer room and ensures that the computer room fire protection, temperature control, and power requirements meet the security specification as described in the security system
Administer all user ID’s, passwords, and the most sensitive system utilities, secures all touchy resources and critical libraries under the supervision of the IT Manager/Leader

Maintain technical and user documentation, systems reports, newsletters and announcements in a neat, orderly and secure fashion

Follow-up outstanding points from the latest IT audit of his/her hotel under the supervision of IT Manager/Leader

Notify department heads on current computer related issues, new releases, MIS trends, viruses etc.

Manage the configuration reports, program files and data files on the computer system(s) to ensure maximum operating efficiency

Train employees to enable them to take responsibility during the absence of IT colleagues Be primary contact with all computer-related external vendors

Install and test corporate approved program changes to the hotel computer system(s)

Provide recommendation and drive results to ensures that hotel has appropriate technology roadmap to meet short-term and long-terms needs

Ensure all hotel routine maintenance for IT equipment comply with policies and standard

Conduct and coordinate annual PCI and credit card/data security training for hotel employees based on information security standards

Ensure all hotel policies and information security comply with standards

Investigate and report software problems to the vendor, or to the Support Centre

Identifying colleagues to train user on systems

Coordinate purchase of program applications or enhancements to meet specific hotel needs only if these applications are not covered by existing standards

Provide a written monthly progress report to the GM. Director of Finance and Business Support, and Area IT Leader

Establish documents, test and communicates appropriate disaster recovery emergency procedures to follow when the hotel computer system(s) are inoperable

Ensure viable solutions are adapted and used for hotel disaster recovery plan and business continuity

Select suitable Software/Hardware vendors for the hotel

Collaborate with other departments to ensure all IT related items meets the various Audit requirements

Ensure all hotels IT Systems are under appropriate maintenance contract and have routine heath check and repair schedule

Evaluate and assess life cycle of all technology related solutions and assets and provide adequate advice to refresh the hardware/software. Ensure all necessary settings are properly configured on the computing systems, hardware and servers.

Run routine software/hardware inventory check and report the status to hotel management team

Inspects the Network performance and redo the network design if necessary to meet the hotel operation needs

Take preventive measures to foresee, identify and analyse the potential system performance issues

Ensure all cabling, network diagrams and LSOP are up-to-date

Ensure hotel management get an accurate fixed asset budget and departmental operating budget that reflects requirements from the expected IT and endorsed by the hotel management team

Work with department head in the preparation and management of department’s budget which includes: Evaluate the vendor proposals and select the best options and vendors that meets the software/hardware needs of the hotels