IT Supervisor

PRINCIPAL DUTIES & RESPONSIBILITIES :

1. To understand and solve computer hardware, operating system problems.
2. To solve Networking problems.
3. To maintain computer and network security.
4. To maintain server and client operating system.
5. To maintain mail server administration.
6. To provide timely preventive maintenance to all Information Technology (IT) infrastructure.
7. To provide complete backup for all users and application data
8. To maintain availability for consumable ex: blank CD and DVD etc.
9. To update information about new information Technology (IT) trend
10. To maintain all IT infrastructure with zero down time.
11. To make computer and network in secure condition with update software and hardware.
12. To deliver day to day guidance to users for EMS functional queries and problems.
13. To Provide and timely update all documentation for IT infrastructure,
14. To prepare and maintain user documentation for all EMS functional modules.
15. To Deal with suppliers for getting quotations and prepare comparisons.
16. To Report internet connectivity problems to ISP and get it solved.
17. To Prepare MIS report.
18. To maintain 5S in working area.
19. To take backup for ERP data, User Data and other applications data.
20. To control the disposal wastages in the department
21. To follow the OCPs related to department

AUTHORITIES :

1. Recommend new ideas for enhancing network infrastructure performance.
2. Recommend new hardware requirement.
3. Restrict users, those not following IT Policy.
4. Recommend IT equipments those need replacement.

BASIS OF ASSESSING PERORMANCE (KEY RESULT OF NCRS / SCORE)

1. Daily check for upkeep working of all IT infrastructures.
2. Trouble shoot and solve problem for all IT infrastructure.
3. Help desk to end user for software and hardware problem.
4. Daily software updating to all IT infrastructures for make it secure.
5. Check for mail server log.
6. Daily backup for ERP data, User data and other application.
7. Availability of IT consumable.