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Mô Tả Công Việc
Job Description Looking for people who have good management, IT and language skill (English/Japanese) for the position of support engineer.Responsibilities:Main job duties:Answer incoming calls/emails and provide 1st & 2nd level support to customers.Daily investigate and troubleshoot issues (remote/onsite) of OS/Application, HW, IT Infrastructure and Network for end users. Follow up with customers to ensure issues has been solved.Responsible for managing, operating, troubleshooting the server/network system. Assist other SEs in maintenance other IT infrastructure devices.Record requests and problems and solutions in logs system.Manage vendor: manage and monitor vendor jobs and working performance.Perform other ad-hoc duties as required from manager
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Yêu Cầu Công Việc
Gender: MaleEducation level:Bachelor’s or University’s Degree in IT or Telecommunications.Have certificates, deep knowledge and understanding about Windows/Network/Cloud/Security systemHave one or more international certifications in IT fileds is an advantage: Cisco/Microsoft/ VMWare/ ITIL/ ...English or Japanese communication skills in both speaking and writing (Japanese is an advantage)Working experience:Have experience (at least 2 year) in IT customer service.Have experience managing, operating, troubleshooting big troubles.Have experience in working with Japanese customers is an advantage.Job skills:Server system:Deploy/Configure/Monitor/Diagnose/Troubleshoot server software and hardware problems.Have knowledge in Windows Server/ Cloud, Hybrid/ Security/ ...Have knowledge in Domain, File Server…IT Infrastructure:Install and configure new computers and other IT equipment.Manage and co-operate with vendors to fix IT devices: printer, plotter, projector, Multifunction devices, TV meeting, PBX, Security door… Network system: Have knowledge in TCP/IP for troubleshooting LAN and WAN network. End-User support: Support end-user (onsite/remote/on phone) to resolve IT related problems. Soft skills: Hardworking, carefully, attention to details and willing to learn new things. Good management, report and documentation skill: PowerPoint, Excel, Word. Strong problem-solving skills. Have the ability to work independently as well as part of the team. Flexible working time: can work in shift/over time/at weekend/on holidays.
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Hình thức
Full-time
Quyền Lợi
OPPORTUNITIES AT FUJITSU:Working for one of the leaders of Global IT Company,Career advancement within organizationOversea training opportunitiesOversea relocation opportunitiesUp to 17 days of Paid time off per yearExtra health insurance provided by Generali
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