IT Support Engineer (Cloud/ Networking)

Education level:Bachelor’s or University’s Degree in IT or Telecommunications.Have certificates, deep knowledge and understanding about Windows/Network/Cloud/Security systemHave one or more international certifications in IT fields is an advantage: Cisco/Microsoft/ VMWare/ ITIL/ ...English or Japanese communication skills in both speaking and writing (Japanese is an advantage)Working experience:Have experience (at least 2 year) in IT customer service.Have experience managing, operating, troubleshooting big troubles.Have experience in working with Japanese customers is an advantage.Job skills:Server system:Deploy/Configure/Monitor/Diagnose/Troubleshoot server software and hardware problems.Have knowledge in Windows Server/ Cloud, Hybrid/ Security/ ...Have knowledge in Domain, File Server…IT Infrastructure:Install and configure new computers and other IT equipment.Manage and co-operate with vendors to fix IT devices: printer, plotter, projector, Multifunction devices, TV meeting, PBX, Security door… Network system: Have knowledge in TCP/IP for troubleshooting LAN and WAN network. End-User support: Support end-user (onsite/remote/on phone) to resolve IT related problems. Soft skills: Hardworking, carefully, attention to details and willing to learn new things. Good management, report and documentation skill: PowerPoint, Excel, Word. Strong problem-solving skills. Have the ability to work independently as well as part of the team. Flexible working time: can work in shift/over time/at weekend/on holidays.