IT Support Engineer (English - Fresher)

Are you passionate about helping others and have a deep understanding of Microsoft O365? Microsoft Office 365 (O365) is a cloud-based productivity suite that includes tools like Word, Excel, and Teams. It enables seamless collaboration, secure cloud storage, and remote access, making it ideal for modern businesses.ResponsibilitiesTroubleshooting: Reviews issues and contacts customers to understand issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.Incident Management: Resolves or escalates multiple and varied customer issues. Documents technical work and research.Data Analysis: Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.Collaboration: Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.Automation: Uses automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools.Collaboration with Development Teams: Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.Time Management: AVAILABLE TO WORK FIXED SHIFT ON-SITE ( 10PM-7AM )RequirementsInterpersonal Skills: Having 1 year of working experience in global customer service roles with a customer-focused mindset and exceptional service skills.Languages: Strong proficiency in English (equivalent to IELTS 6.5 or TOEIC 800 or higher)Industry Knowledge: A genuine passion for IT and a desire to grow within the industry.Additional Considerations: Open to fresher candidatesEducationDegreeBachelor in Information TechnologyCertificationBenefits Salary at 100% during the probationary period 90% contribution of the gross salary to social insurance An employee who works at night (10PM -6 AM) will be paid an additional amount of 30% of the normal salary + PVI insurance + 500,000 VND food allowance 20 days leave (12 days of annual leave and 8 days of sick leave) Training will be offered Full working equipment will be provided Annual Health Checkup Activities: Birthday party, Employee engagement activities Recruitment ProgressRound 1Communication + English testRound 2Technical test