IT Support HN - Cloud Security (English - Open to Freshers)

COMPANY INTRODUCTION We are, iTechwx, established in mid-2022, with 600 employees across 3 offices within Ho Chi Minh City and 1 office in Hanoi City. iTechwx dedicates the One-Stop Digital Transformation Service to our customers. Renowned for delivering premium IT outsourcing services exclusively tailored for Microsoft clients for 4 products: Microsoft Dynamics 365, Microsoft Azure, Microsoft Windows Commercial, Microsoft Office 365. OVERVIEW OF AZURE CLOUD SECURITY Are you passionate about helping others and have a deep understanding of Microsoft Azure? Join our Azure Cloud Security team, where you'll work with a top cloud platform offering scalable services for building, deploying, and managing applications. Azure provides tools for AI, data analytics, and more, helping businesses innovate and stay competitive while reducing infrastructure costs. What is Azure Cloud Security? Azure Cloud Security is a suite of integrated solutions that protect cloud environments, data, applications, and identities from cyber threats. It ensures compliance, threat detection, and proactive defense, making it essential for securing modern cloud infrastructures. Key Features Microsoft Defender for Endpoint (MDE) – Advanced threat protection for endpoints. Microsoft Sentine - AI-driven threat detection and response. Microsoft Defender for Cloud (MDC) – Integrated security monitoring and policy management. Microsoft Defender for Cloud Apps (MDCA) – Threat detection and response for cloud apps Microsoft Defender for Identity (MDI) – Protection for on-premises and Azure Active Directory What Can You Do? Protect Cloud Workloads – Secure applications, data, and infrastructure from cyber threats. Monitor & Respond to Threats – Detect and mitigate attacks using AI-driven analytics. Ensure Compliance – Meet industry security standards with built-in compliance tools. Identity Protection: Safeguard identities and prevent unauthorized access Application Security: Integrate security into CI/CD pipelines and application development. Responsibilities Customer Support: Receive support request via our ticketing system. Review issues and contact customers to understand and resolve their issues. Issue Resolution: Analyze problems and develop solutions using log analysis and proprietary tools. Resolve or escalate multiple and varied customer issues. Document technical work and research. Collaboration: Work with resources from other relevant teams and departments to resolve customer issues. Training: Attend readiness and non-technical training to become proficient in support topics. Product/Process Improvement: Provide feedback to improve products and identify potential defects for escalation. Process Adherence: Follow business-provided processes and attend case triage meetings, team meetings to collaborate and share ideas. RequirementsMust Have: Open to Freshers – only requires fluency in English (~IELTS Speaking 6.5+). Having a background or working experience in IT/Technical/Engineering/Networking & IT/Cybersecurity & Cloud Security/Automation is an advantage. Willingness to work in shifts and work night shifts 5 days work week, 2 unfixed days off (9 hours a day, consisting of 8 hours of work and 1 hour for breaks) Nice To Have: Priority given to candidates with customer service experience or a strong customer-oriented mindset. Result-oriented, willing to learn mindset, and strong dedication to work. Benefits Salary ranges from 18.000.000VND++ Salary at 100% during the probationary period 90% contribution of the gross salary to social insurance An employee who works at night (10PM -6 AM) will be paid an additional amount of 30% of the normal salary + PVI insurance + 500,000 VND food allowance 20 days leave (12 days of annual leave and 8 days of sick leave) Training will be offered Full working equipment will be provided Annual Health Checkup Activities: Birthday party, Employee engagement activities. OTHERS: Working location: 8th Floor, Lancaster Luminaire Building, No. 1152 – 1154 Lang Street Working time: Rotation Shift, including: 5 days a week, 9 hours per day, including 8 working hours and 1 hour for rest Recruitment ProgressRound 1Communication + English testRound 2Technical test