IT Support

Position Objectives:

• Serve as a vital bridge between the Headquarters’ IT team and the local IT team in Vietnam to ensure the seamless deployment, operation, and alignment of IT systems, processes, and standards.
• Drive system performance optimization, streamline operational processes, and ensure consistent, high-quality IT service delivery across the organization.
• Provide timely technical support to maintain business continuity and enhance day-to-day operational efficiency.

Key Responsibilities:

• Collaborate closely with the IT team at the Headquarters to develop, standardize, improve, and implement IT infrastructure strategies, system processes, and operational procedures.
• Communicate directly and effectively in English (speaking, listening, and writing) with the Headquarters’ teams to ensure alignment, accurate task execution, and efficient project delivery.
• Deploy, develop, and supervise IT infrastructure and systems in Vietnam to accelerate business processes and enhance operational performance.
• Manage, operate, and monitor IT infrastructure, including servers, network systems, storage devices, security systems, and backup solutions, ensuring stable and secure operations.
• Perform IT Helpdesk duties: install, configure, maintain, and troubleshoot hardware, software, networks, email systems, and other IT-related issues for end-users at the main office and satellite hubs.
• Ensure timely technical support and stable operation of IT systems and equipment across all locations.
• Support the rollout and execution of IT projects to align with the company’s business development and expansion plans.