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Mô Tả Công Việc
- Reviews issues and contacts customers to understand issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.- Resolves or escalates multiple and varied customer issues. Documents technical work and research.- Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.- Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.- Uses automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools.- Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.
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Yêu Cầu Công Việc
- Working hours (Fixed Night shift): 10PM-7AM, working 8 hours per shift, with a total of 5 shifts per week, and 2 flexible days off- Willing to work night shifts assigned by the manager, as well as during Tet and holidays (with a salary up to four times the normal rate)- Proficient in English (equivalent to IELTS 6.5 or TOEIC 800 or higher)- Demonstrates a strong customer service mindset- A genuine passion for IT and a desire to grow within the industry- Open to Freshers
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Hình thức
Full-time
Mức lương
Thỏa thuận
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