Đăng nhập
Đăng ký
Mô Tả Công Việc
The IT Support Specialist is primarily responsible for processing HelpDesk tickets from Absolute staff globally, as well as deployments and project related tasks. This position is located in Vietnam and will report to the designated Systems Administrator.
Global IT work is strongly procedural, and requires accurate documentation of tickets in Absolute’s HelpDesk ticket tracking system.
Accountabilities Will Include:
- Managing a personal queue or backlog of open HelpDesk tickets, ensuring SLAs are met, and customers are updated with appropriate timeliness according to best practices
- Install/Upgrade/Replace workstations and peripherals
- Administer software deployment technologies such as imaging or distribution tools
- Assist with the deployment of new end user devices like laptops and smartphones
- Assist in the monitoring of systems to ensure uptime and performance
- Provide exceptional customer service to employees requiring IT support
- Work on project related tasks as assigned
- Assist with IT documentation like installation processes
- Assist with keeping IT hardware and software inventories organized and up to date
- Assist with the ordering and receiving or Hardware and Software
- Assist with the responsible recycling of electronic equipment
- Follow company policies and procedures closely to ensure compliance with our ISO 27001 certification
Yêu Cầu Công Việc
What You'll Need
- 2 or more years’ experience working in an IT support role
- Solid understanding of TCP/IP and Windows Operating Systems
- Experience with imaging and deployment solutions
- Strong Windows deployment, administration and troubleshooting skills
- Strong MS Office skills in particular Outlook, Excel and Word
- Experience working in a helpdesk environment using a ticketing system
- Formal IT training with certifications like MCSE or A+ required
- Great verbal and written communication skills
- Strong organizational skills and excellent customer service skills
- Works well in team or alone
- Hard working with a positive “can do attitude” and “no job is too small”
- Linux and Mac OSX deployment, administration and troubleshooting skills in as asset
- Mobile Device Management experience (mainly Apple and Android devices) is an asset
Hình thức
Quyền Lợi
- Absolute is the world’s only firmware-embedded endpoint visibility and control platform with 21,000+ global customers. 600+ million endpoints. Factory-embedded by 28 top device manufacturers
- Being in a collaborative, innovative and supportive place to make your mark on the world of security
- International and professional working environment
- 13th month salary & corporate bonus every 6 months
- Premium Insurance for you and your family
- Unlimited annual leave days
- Flexible working time and Hybrid working model
- Internal Recruitment Program to Vancouver
- Travel opportunities (business trip to Canada)
- Various Training Program and Interesting Team Building Activities
To learn more about what it’s like to work at Absolute, you can check our Facebook page at or visit our YouTube channel.
Mức lương
Thỏa thuận
Báo cáo tin tuyển dụng: Nếu bạn thấy rằng tin tuyển dụng này không đúng hoặc có dấu hiệu lừa đảo,
hãy phản ánh với chúng tôi.
Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.
Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.
