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Mô Tả Công Việc
MEGAZONE Vietnam is looking for 2 System Monitoring Operators to continuously monitor our production systems and ensure 24/7 operational stability. You will be responsible for watching system dashboards, monitoring tools, and alert screens to detect incidents, and immediately escalating critical issues to the US engineering team. This role is crucial for maintaining uptime and ensuring smooth system operations.What You Will Do:Incident detection and recovery managementMajor Incident ClassificationReal-time situation log during the incident response meetingDrafting of relevant departmental notices and incident reportsRecovery Instructions and EscalationParticipation in weekly meetingsReport the results of post-incident measures to the KR teamMaintaining records of minor incidents occurring during workParticipation in KR team meetings and fulfilment of support roles
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Yêu Cầu Công Việc
On-Call Operations Tool Experience. (Dynatrace, LMS, LGTM, Grafana Analysis).24x7 Operating System Experience.Shift work and Global On-call support experience.Understanding the fundamentals of cloud environments (AWS, GCP, Azure).Logs, Metrics, Trace Analysis.DBMS Performance Analysis.Application error stack analysis.Lead collaboration capabilitiesGood communication skills, especially in English (speaking required for calling the US team).
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Hình thức
Full-time
Quyền Lợi
***[BENEFITS] - What differentiate Absolute from other software companies in Vietnam:Product company with global reputation specialized in end-point securityVery attractive salary (Up to 2000$)Global standard working environment100% salary during probation period13th month salaryBirthday Bonus, New Year Bonus Social Insurance, health insurance, unemployment insurance on total salary after probation periodBao Viet Healthcare InsuranceHealth Check Team Building Flexible working hoursTraining & development opportunitiesLaptop and PC for everyone
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