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Mô Tả Công Việc
Working hour: from Monday to Friday, from 8 am to 5 pm
Operations and Support
Support and coach end users in the correct and effective use of the school’s ICT resources (hardware and software)
Handle incoming support requests from end users using the Service Desk System and ensure that users receive appropriate help in a timely manner.
Keep up to date with current technology, hardware, operating systems, general productivity software and be prepared to make recommendations to the Helpdesk Supervisor, to support continuous improvement of provision
Produce support documentation, user guides, and maintain an ICT support knowledge base.
Log support calls and take appropriate action to ensure a satisfactory response with acceptable time frames in line with the department’s service level agreement.
With Helpdesk Supervisor to manage IT Assets/Technology equipment, dispose of expired equipment and recommend IT Network Manager to buy new equipment needed for the school.
Engineering and Provisioning
Install, test and maintain a variety of personal computing and network hardware and software systems, with local area network and wide area network connections
Configure, deploy and maintain classroom and office ICT hardware and software applications
Perform diagnostic tests, modify or repair desktop hardware, including PC, printer, data projector and peripherals
Collaborate with other departments and third parties to meet end users’ expectations.
Maintenance
Undertake and record periodic preventative maintenance checks/cleaning of ICT resources and follow-up issues as required
Physical
To carry and move ICT equipment around the school campus. Involving some heavy lifting.
Must be willing to travel to other campuses or offices which belong to BIS as required.
Yêu Cầu Công Việc
Person Specification
• Ability to work as part of an effective team
• Ability to work under pressure and meet deadlines
• Able to manage own time and workload
• Fluent in Vietnamese and English
Experience and Qualifications
• A strong understanding of a wide variety of personal computing equipment and software, including word processing, spreadsheet, presentation and multi-media and web-based productivity applications
• Good knowledge of both PC and Apple products.
Skills
• Reading comprehension: Ability to follow manuals and read complicated technical instructions in both Vietnamese and English
• Office hardware skills: Ability to operate a variety of standard office equipment including, personal computers, printers, projectors, photocopiers, fax machines etc.
• Collaboration skill: Ability to work with team member and with other departments to complete a project.
Others
• Bachelor’s degree in Computer Science, Information Technology or equivalent
• Microsoft Certified Professional (Window 10) is preferred
• CompTIA A+ or equivalent preferred
• At least 1 year’s experience with desktop and end-user helpdesk support
Hình thức
Quyền Lợi
Phúc lợi dành cho bạn
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Salary: negotiation, 2 months of probation will be fully paid
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Lunch Allowance 48,000đ/day; teambuilding, year end party, annual salary review and 13th-month bonus
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SI, HI, UI as regulation (10,5% on gross salary); medical insurance from Generali
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At least 20 days of annual leave during school holidays (in general 2 days in October, 5 days in December, 2 days in April, 12-15 days in July) + 3 personal leave
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Club for sports, English and extra activities after working hour for Union Members
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Location: 246 Nguyen Van Huong, Thao Dien Ward, Thu Duc City
Mức lương
Thỏa thuận
Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.
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