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Mô Tả Công Việc
We are seeking a Japanese-speaking IT Helpdesk to provide first-line IT support and act as a communication bridge between users and both Japanese-speaking and English-speaking stakeholders. This position is well-suited for candidates with proficiency in Japanese (N2) and English, and a strong interest in IT support technologies such as Microsoft 365, SCCM, and Intune.Provide helpdesk support by handling user inquiries and incidents, and act as a communication bridge for other technical staffs to deliver on time and meet agreed SLAs IT operation support tasks in customer's environmentCommunicate effectively with Japanese-speaking and English-speaking stakeholders to ensure clear issue resolution and service updates.Follow technical instructions to perform IT support tasks.Support IT operations tasks, including Unified Endpoint Management (UEM) and system monitoring.
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Yêu Cầu Công Việc
Bachelor’s degree with a major in information technology or related fields.Fluent in Japanese (JLPT N2 or higher) and good English communication skills are required to understand and communicate with users, stakeholders for operational tasks.IT Technical background required, preferable in IT Operations, or technical support fields.Work stack: IT Operation supports, unified endpoints management (UEM).Nice to have: knowledge in ITIL, especial ITSM, ITOM.
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Hình thức
Full-time
Quyền Lợi
At Hitachi Digital Services, we enjoy:Unique opportunity to work with multinational team of Hitachi in over 130 countries.Incomparable chance to participate in full Software Development Life Cycle (SDLCs) and comprehensive soft skills training.Competitive remuneration with attractive allowances & bonuses.Hitachi Digital Services offers a competitive benefit packages. Come join us to enjoy:Opportunities for advanced career development overseas, including the US, UK,. Japan...Competitive & attractive compensation and benefits packages:Allowance for English, Japanese language certifications.Subsidy for transportation and meals.13th salary & BonusAdditional Premium Health Insurance Package for employees.Annual checking of health and company trip for employees.Flexible working hoursBeing an integral part of a dynamic and fast-growing global enterprise.An open, professional, and nourishing environment with out-side of work activities, such as football, tennis, badminton, dancing, music, and charity.
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