Japanese Speaking Service Desk Officer

Outcubator is looking for a Japanese Speaking Service Desk Officer who wants to level-up their career in the payment industry. If you are highly motivated and speak good Japanese and English, we are hiring for Japanese Speaking Service Desk Officer to join our team in Hanoi.Job descriptionResponsibilitiesAct as a point of contact to ensure smooth communication between Outcubator and its different partners in Japan.Support in opening new entities in Japan.Collaborate with the accounting team to: Review supporting documents and make payment requests in the systems.Maintains historical records by filing documents.Prepare the monthly budget for the Japan entity.Communicate with the local accountant to fulfill the entity's tax and compliance responsibilities such as filing Corporate tax returns, VAT declarations, and Financial statementsAssist various teams with translating documents in JapaneseStay updated on industry trends, product developments, and regulatory changes related to payments and financial services, especially in Japan, to provide informed support and guidance to internal teams and external stakeholders.Handle administrative tasks such as account setup, verification, and documentation per company policies and procedures.Collaborate with cross-functional teams including Sales, Operations, and Technical Support to escalate and resolve complex issues as needed.Other tasks as assigned by the team lead and board of management.