Junior Customer Service Officer

As a customer service officer, you will fully support the sales team in the sales administration aspect as required. The sales team fronts all direct engagements with the company’s clients and you will often be the main contact point on administrative and follow-up matters. The tasks assigned will develop and cultivate some technical understanding of sales processes and some elements of customer negotiation. While you will be not required to make major negotiation decisions, the company encourages each employee to grow in his or her role and try new role(s) at a comfortable pace.
Your key responsibilities include:
- Assignment as the main contact point on sales administration matters with customers
- Device registration, verification work of assets and liaison with international Registries
- Clarify discrepancies in client’s documentation and ensure full compliance
- Maintain the database of secured contracts, ensuring it is consistently updated
- Engage with customers and request for follow-up information as necessary
- Verify invoices, track payment schedules
- Attend to customer enquiries and resolve them with initiative
- This role is performed in a global setting. There will be elements of international exposure.
- Travel may be required in rare cases