Junior Technical Support Engineer (System)

Deliver basic technical support for Data Center and Enterprise level infrastructure, including, but not limited to: virtualization (VMware and Hyper-V), Email service, Active Directory, Anti-Virus, patching tasks, etc. Liaise with other teams and follow the processes to complete assigned task on time. Manage incidents and Problem Investigation ensure they will be resolved within SLA Raise and follow up Infrastructure Change Request. Join CAB meetings and represent proposed change… Review, follow up, and implement requested tasks. Monitoring and maintaining Infrastructure environments to agreed service levels Managing incidents and problems appropriately within agreed service levels Creating and performing authorized changes to customer environments, attending CABs where necessary Perform root cause analysis on reoccurring incidents Ensure technical documentation is completed and updated to professional standards Scheduled maintenance and patching of Infrastructure environments as necessary Contribute to the continuous improvement programs of all technology platforms across the datacenter Call logging and escalation with third party vendors (such as Microsoft, VMware, Mimecast or Citrix Adhere to all company policies and processes as communicated by line management in accordance with corporate ISO accreditation levels Troubleshooting infrastructure related technologies for Data center customers May be required to occasionally to fill in single shifts on managed services shift roster