Junior Technical Support Specialist

Here at Skedulo, we’re on a mission to support the 2.7 billion people in the world—and the companies that employ them—who do not work at a desk every day. Our global teams are collaborative, ambitious, innovative, and passionate about helping our customers realize their fullest potential by enabling their mobile workforces.

The Skedulo team is a tight-knit group of builders who are passionate about shaping the future of how work gets done outside of the traditional office setting. We are looking for motivated, self-starters who share our values, challenge the status quo, and push the pace of innovation in order to accelerate growth. If you’re drawn to solving hard problems and want to help develop software that will make a difference in people’s lives, Skedulo is for you. Visit our to learn more about what Skedulo does and to learn more about our people and team.

Skedulo is hiring a Technical Support Specialist in our Vietnam office, working in the Vietnam timezone, that will work closely with our Engineering, Product, DevOps, and Customer Success Teams globally.

Key Objectives and Responsibilities will be as follows:

• Providing first-level contact and problem resolution for customers with Salesforce and application problems.
• Demonstrate efficient work practices to ensure objectives and service level agreements (SLAs) are met.
• Assisting in the troubleshooting of software issues.
• Working on various application customization projects using Javascript and Salesforce development techniques. Ideally, the ability to debug and troubleshoot problems in Salesforce code.
• Resolution of issues for clients, providing liaison between clients, a customer success team, and engineering.
• Opportunities to work on core product development, integration development, and customer success development projects.