KA/ Customer Service & Operation (Chinese & Logistics/ Import-Export )- Work At HCM Or Ha Noi

- Direct communicate with Customers to receive inquiries for transportation & customs, bridge between Customers and Internal departments (CS, Ops, Sales).- Direct communicate with relevant parties for requested information to prepare documentation for transportation and custom inquiries- Follow up Contract, appendix, quotation... for KA customers- Input data accuracy and well update in system- Complete all necessary records and reports in a timely and accurate.- Supervise and coordinate unloading of inbound/outbound shipments- Support to arrange and coordinate container trucks, manage operations, monitor and control costs related to operations.- Prepare related documents for the shipment/order.- Verify required inbound/outbound paperwork with drivers, ensuring that all products are properly counted.- Ensure that the work schedules are correctly implemented and that jobs are effectively assigned and properly completed.- Maintain good relationship with customers and subcontractors- Respond to customer’s emails and escalations for activities in a timely manner- Conduct operation in line with SOPs, work instructions- Comply with the safety environment policy and company regulations.- Maintain teamwork, productive working environment- Send invoices and shipments documents to request payment from customers- Strictly follow safety policies and client’s requirements and regulations.