Key Account/ Ecommerce Executive (Web-Store)

Ecommerce Campaign Management: Plan and execute webstore campaigns, from product launches to online sales, ensuring optimization post-launch.Ecommerce Campaign Management: Plan and execute webstore campaigns, including product launches and online sales, and optimize campaign performance post-launch to achieve sales and engagement targets.Technical Coordination: Serve as the primary point of contact for resolving technical issues related to the webstore, collaborating closely with IT teams and external partners to ensure a seamless shopping experience.Website Optimization: Oversee product display, site layout, and presentation to enhance conversion rates, customer satisfaction, and overall website functionality.Customer Experience (UX): Continuously improve the webstore’s user experience, ensuring intuitive navigation and a streamlined purchase process for customers.Performance Tracking: Analyze eCommerce metrics, including traffic and conversion rates, to identify growth opportunities and drive revenue through data-driven insights.Cross-Department Collaboration: Collaborate with internal teams (e.g., marketing, operations, and IT) to align webstore activities with broader business objectives and ensure smooth execution of campaigns and promotions.Market & Competitor Analysis: Stay informed about industry trends and competitor activities to make strategic recommendations for improvements to the webstore.Product Display & Content Management: Ensure that product information, categorization, and pricing are accurate and meet customer expectations for an optimal shopping experience.Reporting & Insights: Provide regular reports on webstore performance, including sales, traffic, and conversion rates, with actionable recommendations for optimization.Marketplace: Collaborate with suppliers and the product team to guarantee the availability of the right stock levels for online, avoiding out-of-stock situations or excess inventory. Implement and manage the marketplace model, allowing external sellers to list and sell their products on our website. Maintain the healthy operation for marketplace activity.