Key Account Manager - Ecommerce

Minthacare is currently looking for a Key Account Manager to be part of our E-commerce team. You will support the manager in managing a portfolio of brands, and in successful execution and roll-out of business performance improvement plans. You will assist with the day-to-day activities related to store management on marketplaces/platforms including Lazada, Shopee, Tiki.Scope of Responsibilities● Grow account revenue and company branding● Build strong relationship with your account and platform counterparts● Delivery expert recommendations on the best strategy, promotions, growth levers● Develop, implement promotion plans and activation calendars● Align with internal stakeholders to drive account performance (Content, Graphic design, Chat, Onsite/Offsite marketing).Ensure all account / store KPIs are met :Specifically, your responsibilities include:● Responsible for e-store management to ensure all run smoothly, store layouts are refreshed on a regular basis.● Suggest and keep a promotions calendar, track all e-commerce marketing efforts, analyze data, and use the findings to improve strategies● All suggestions and action plans (promotion, activity) should respect the brand equity and marketing campaign.● Design the on-site and off-site traffic plan.● Responsible for data analysis & reporting and proactively coming up with recommendations to improve performance & increase sales in our online stores.● Analyze traffic to inform website maintenance and the effectiveness of marketing strategies. Schedule and communicate intensive site maintenance, as needed.● Analyze sales-related data to predict future sales and calculate restock levels.● Working with key players to ensure campaigns are booked and required assets are prepared on time.● Manage stock levels across channels and liaise with related stakeholders to ensure stock is adequate for campaigns● Act as key contact point between players and internal departments● Collaborate and coordinate with another internal team as marketing to implement some activity (live stream, digital event, etc)● Inspect landing pages, product information, checkout options, and all other website-related systems to ensure their visual appeal, accuracy, and ease of use.● Create promotional offers and check to see that these are uploaded precisely & ensuring that promotional tabs are always up to date.● Caringly reply to end user question (chat) as needed● Observe and report about the activity of the competitor on the different marketplace that you are managing