Key Account Manager

About ofiOlam Food Ingredients (ofi) is a global leader offering ‘on-trend’ sustainable, value-added food ingredients & solutions, enabling consumers to enjoy the healthy & indulgent products they love. ofi is a part of the Olam Group, a leading food and agri-business, supplying food ingredients, feed, and fibre to thousands of customers worldwide, ranging from multi-national organizations with world famous brands to small family run businesses. ofi was formed in January 2020 as part of the re-organisation of the Olam Group.Overview of the positionWe are seeking a Key Account Manager who will execute & manage sales and sales strategy to our fast-growing Nuts Private Label Business based of Long Thanh, Dong Nai. This Business is part of ofi’s strategic vision of combining its supply chain legacy with differentiation-based value addition capabilities. Successful candidates will sustain and nurture key customer relationships including customer agreements that deliver against internal operating plans and customer expectations.Key Responsibilities:- Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition.- Acquire a thorough understanding of key customer needs and requirements.- Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.- Ensure the correct products and services are delivered to customers in a timely manner.- Serve as the link of communication between key customers and internal teams.- Resolve any issues and problems faced by customers and deal with complaints to maintain trust.- Play an integral part in generating new sales that will turn into long-lasting relationships.- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.