Kids host

Financial returns:

• Be responsible for saving hotel asset/ energy/ water/ chemical and propose the saving ideas to management

• Understanding departments and hotel’s product, and upsell to the guest, or recommend hotel products to the guest.

• Report Lost and Found immediately to Security

• Complete special instructions concerning work sheets and correctly record when the work has been completed

• Ensure adequate supplies of linen are maintained in the Kids club and appropriately stored

• Ensure that the installations in the Kids Club in good condition and to ensure its proper use

• Ensures that all departmental reports and forms are completed accurately and punctually

• Maintain the materials of the Kids Club in good condition and to ensure its proper use

People:

• Perform/ behave as per IHG Winning Ways to other colleagues (within your department and toward other departments)

• Trains and help colleagues on the jobs

• Following up with the assignment from Supervisor.

• Participate all training assigned by supervisor including English training and job skills training

• Complete special instructions concerning work sheets and correctly record when the work has been completed

• Ensure adequate supplies of linen are maintained in the Kids club and appropriately stored

• Ensure that the installations in the Kids Club in good condition and to ensure its proper use

• Ensures that all departmental reports and forms are completed accurately and punctually

• Maintain the materials of the Kids Club in good condition and to ensure its proper use

Guest experience:

• Perform Services behaviours in daily operation basic towards the guests

• Sharing guest feedback to the supervisor

• Handle guest’s requests, or escalate to higher levels and/or relate departments when need it

• Drive buggy safely after being certified and be responsible for protecting this asset in good conditions

• Assist in developing a Kids Club Activity Program which includes a range of activities for children of varying ages including:

o Tennis

o Swimming o Pony riding o Face painting

o Building, etc

• Assist with demonstrations and events as required.

• Always greet the kids and guest and make the guest feel welcome around your area

Responsible business:

• Be responsible in keeping our property safe and secure

• Be responsible in protecting the environment such as the trees, the sea, and the special species

• Understand IHG Brand Standard related to your department

• Recommended changes to these standards

• Co-ordinate special projects as required, such as…

• Rotate the roles (cross training) within department when required

• Abide by rules and regulations and policies and procedures of hotel

• Have a complete understanding of the hotel’s procedures in respect to health, hygiene and safety.

• Supervise cleanliness and set up to be according standard during opening and closing procedure.

• Ensures that all activities are carried out honestly, ethically, and within the parameters of Country Law.

Perform any other duties which may be assigned by the management from time to time.