Korean Sales Manager (Expat)

1. Building Successful Relationships

• Work collaboratively with off-hotel sales channels to ensure sales efforts are coordinated, complementary and not duplicative.

• Build and strengthen relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.

• Develop relationships within community to strengthen and expand customer base for sales opportunities.

2. Managing Sales Activities

• Participate in sales calls with members of sales team to acquire new business and/or close on business.

• Execute and support the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

• Perform any other duties assigned by Director of Sales and Manager to maximize room revenue.

3. Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue

• Identify new business to achieve personal and location revenue goals.

• Understand the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.

• Close the best opportunities for the location based on market conditions and location needs.

• Gain understanding of the location's primary target customer and service expectations; serve the customer by understanding their business, business issues and concerns, to offer better business solution.

4. Providing Exceptional Customer Service

• Support the company's service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.

• Service our customers in order to grow share of the account.

• Execute and support the company's customer service standards.

• Provide excellent customer service consistent with the daily service basics of the company.

• Set a positive example for guest relations.

• Interact with guests to obtain feedback on product quality and service levels.