Kỹ Sư Tư Vấn (Hvac-Sinh Viên Mới Ra Trường)

Mô tả Công việc1. Technical consultation for field technicians (FTC – Chatbox) • Receive requests from field technicians for technical advice. • Find and resolve problems for field technicians. 2. Technical consulting for customers (Hotline channels) • Receive calls from users, agents, Pro-shop, technicians, contractors... through the following means: phone, Zalo, email, web….. • Technical advice on installation, product features, technical specifications... as well as explanation and support for simple troubleshooting (water leaks, error code check-remote, instructions on how to use the machine), cleaning the filter...) for customers. 3. Enhance technician skills: • Coordinate with the Training Department to study and develop documents related to new features, new products and training of field technicians. • Coordinate with the Human Resources Department to organize classes to improve soft skills and management skills for the Service Department • Coordinate with the Product Marketing Department to organize new product introductions for the Service Department • Organize classes to remind service skills: customer care, technical expertise, service policies... for groups of technicians with low performance • Periodically organize service skills competitions, find outstanding candidates to participate in regional and global competitions 4. Apply technology to technical support – Thinklet/Cloud Service, VRV Health Check ,…. 5. Support the nationwide in handling difficult cases, repeated or never-before-seen errors (rare)… 6. Develop appropriate processes for performing services at the construction site.