L1-Cloud Engineer

Your role & responsibilities Provide 24 x 7 support on call handling, response to emails etc. Working on 12 hours rotating shift or Permanent Night Shift. Provide Cloud infra and applications monitoring Perform Level 1 troubleshooting on incident Handle all categories of ITSM tickets using the ITSM system. Generate ad-hoc ITSM reports. Apply Operating System, firmware and software patches. Implement Change and Service Request Escalation of incidents to the appropriate engineers. Host Intrusion System definition update Perform vulnerability scan using the assigned tools. Handle calls from Amazon Connect. Your skills & qualifications Should possess at least a Diploma in Computer Science or Computer Engineering.. Relevant certification in IT such as MCSE/MCSA Certified in at least ITIL V3 and above. Must be able to speak English fluently and write proper English.  Minimum Years/Area of Experience Minimum 2 years of experience in system administration In depth experience in Working on AWS Platform Familiar with AWS Cloud Watch / System Manager for monitoring. Able to perform backup and recovery Resolve, restore and re-run failed backup issue Troubleshooting and perform escalation in the event difficult incident Familiar with ITSM tool (Jira Service Management) and able to categorize ticket correctly. Handle AD account issues. Customer like and able to handle calls in a professional manner. Benefits for you 14 annual leaves 100% salary during probation Private assurance