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Mô Tả Công Việc
- Deliver Exceptional Welcomes & Farewells: Manage smooth, accurate check-in and check-out processes in Opera PMS, ensuring registration details, room selections, and billing instructions are perfectly set.
- Drive Hilton Honors Engagement: Enthusiastically promote the Hilton Honors program to new guests while delivering personalized, high-touch service and recognition to existing loyalty members and VIPs.
- Be the Local Expert: Act as a knowledgeable ambassador for the hotel and local area, providing guests with accurate information on facilities, dining, local attractions, and special events.
2. Operations & Cross-Functional Collaboration
- Master Front Desk Administration: Complete daily desk functions, including trace reports, credit limit checks, shift handovers, daily logbooks, and inventory management.
- Seamless Communication: Promptly respond to phone and email inquiries, manage guest messaging/parcels, and coordinate effectively with Housekeeping, F&B, Engineering, and IT to fulfill guest requests.
- Uphold Brand & Safety Standards: Strictly adhere to Hilton brand standards, Health & Safety guidelines, emergency management, and disaster response procedures.
3. Problem Resolution & Guest Care
- Resolve Issues with Empathy: Actively listen to guest feedback and complaints, taking ownership to research and deliver prompt, effective solutions with a calm and professional demeanor.
- Ensure Satisfaction: Follow up on all guest requests and resolutions to guarantee total satisfaction, escalating complex issues to the Duty Manager or Guest Service Supervisor when necessary.
4. Commercial Impact & Financial Integrity
- Drive Revenue & Upselling: Maximize hotel revenue by ethically upselling rooms/rates and supporting demand-based pricing strategies.
- Financial Compliance: Execute accurate cash handling, foreign currency exchange, credit card processing, and ledger postings in strict accordance with company credit policies and float balances.
THE PROPERTY
Nestled on the southwest coast of Phu Quoc, our hotel blends distinctive Amalfi Coast-inspired architecture with panoramic views of the island’s signature sunsets. Guests enjoy exclusive benefits, including one-time complimentary access to the Kiss Bridge, the Kiss of The Sea show and Hon Thom Cable Car unlimited rides after one-time purchase. With direct beach access, an infinity pool, 8 restaurants & bars, a spa, and nightly fireworks, Our hotel is a photogenic destination at the heart of Sunset Town.
WHAT IT IS LIKE WORKING FOR HILTON
Hilton, the #1 World’s Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
Yêu Cầu Công Việc
A Guest Service Agent serving Hilton Brands is always working on behalf of our Guests and working with other Team members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Able to perform moderately complex mathematical calculations without error.
- Able to read, listen and communicate effectively in English, both verbally and in writing to meet business needs.
- Able to access and accurately input information using a moderately complex computer system.
- Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
- Good interpersonal skills to provide overall guest satisfaction.
- Able to work under pressure and deal with stressful situations during busy periods.
- 1 or 2 years of related working experience preferred.
Hình thức
Quyền Lợi
- Immediate Full Earnings: Eligible for mandatory Social Insurance and full Service Charge right from day one of your probation period.
- All-Inclusive Living Perks: Enjoy complimentary staff dormitory accommodation, full daily meals, and uniforms.
- Rest and Recharge: 12 days of paid annual leave alongside 2 full days off every week with 9-hour daily shifts including break time.
- End-to-End Mobility: Relocation travel support for flight or train tickets upon onboarding and regular home-visit allowances.
- Probation Staycation: Enjoy 1 complimentary night stay for 2 guests, inclusive of breakfast during your probation period so you can experience our hospitality as a guest.
- 13th-Month Salary and Performance reward: linked to business achievements and overall hotel's results.
Hilton Global Benefits
- Go Hilton Travel Program: Travel the world with heavily discounted hotel room rates and FB discounts for you, your family, and friends at 7,000+ Hilton properties globally.
- Global Career Mobility: Access internal transfer and advancement opportunities across Hilton properties in APAC and worldwide.
- World-Class Learning: Free access to Hilton University courses, leadership development programs, and cross-departmental exposure.
- ThriveatHilton: Dedicated programs and initiatives prioritizing your mental, physical, and emotional well-being.
Mức lương
Thỏa thuận
Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.
