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Mô Tả Công Việc
- Provides a courteous and professional service at all times.
- Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst providing a prompt follow-up.
- Ensures that all working equipment function properly, following instructions and report to Team Leader of any equipment malfunctions and related incidents, including those of guest garments.
- Ensures surrounding areas are kept clean at all times
- Hand over items found in the linens and sorting areas immediately to Team Leader.
- Operate the equipment accordingly e.g. sort, weigh, wash, dry, iron, fold and package guest laundry and dry cleaning, uniform (if needed).
- Log, tag and package guest laundry.
- Pick up / deliver laundry / valet from / to guest rooms.
- Pick up / deliver uniforms from / to linen room.
- Maintain cleanliness and organization throughout the entire work area
- Assist to hand out / collect uniforms.
- Perform general cleaning tasks using standard hotel cleaning products as assigned and in order to adhere to health standards.
- Perform other unexpected duties as requested e.g. cleaning spills; follow up on special guest requestsAssist other Housekeeping attendants in maintaining clean public areas.
- Ensures all empty trolleys are stacked neatly after working shift and ready for the next shift.
- Supports the implementation of the People Brand, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.
- Attends and contributes to all training sessions and meetings as required.
- Exercises responsible behaviour at all times and positively representing the hotel team and Hyatt International.
- Maintains strong, professional relationship with relevant representatives from competitor hotels, business partners and other organisations.
- Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.
- Ensures high standards of personal presentation and grooming.
- Responds to changes in the Laundry functions as dictated by the industry, company and hotel.
- Carries out any other reasonable duties and responsibilities as assigned.
Yêu Cầu Công Việc
- High school diploma or equivalent preferred.
- Previous housekeeping experience in a luxury hotels/resorts is an advantage.
- Basic knowledge of cleaning procedures, tools, and equipment.
- Familiarity with safe use of cleaning chemicals and supplies.
- Strong attention to detail and commitment to cleanliness.
- Basic communication skills in English.
- Flexibility to work shifts, weekends, and public holidays.
Hình thức
Quyền Lợi
- Service charges
- 12 complimentary nights at Hyatt Hotels worldwide
- Exclusive discounts on F&B and Friend & Family rates
- Duty meal and provided Uniforms
- Opportunities for career growth
- A Diverse & Inclusive workplace culture where you truly belong
Mức lương
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