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Mô Tả Công Việc
- Two – Four years working experience required.
- One year similar position experience required.
- One year department experience preferred.
- College degree is required.
- Microsoft Office knowledge required.
- Must present a well-groomed appearance.
- Ability to communicate fluently in the local language of the workplace both verbally and nonverbally. Fluency in English is an advantage
- Exceptional and professional communication skills, both oral and written.
- Requires a working knowledge of food and beverage services, policies or operations.
- Work well with minimal supervision.
- Capacity to foster productive relations with peers and assure teamwork is the prevailing way to do business.
- Excellent guest service skills. Ability to respond to handle difficult or stressful situations with tact and diplomacy.
- Basic leadership, problem-solving and follow up skills.
- Understanding and appreciation of the concept of luxury and hospitality.
Yêu Cầu Công Việc
- Engaging leadership that inspires and empowers the subordinates.
- Assists with the strategic direction for the departments of responsibility and proactively conveys guidelines for staff that shapes the unparalleled standards expected.
- Make certain that areas of accountability are executed in uncompromised levels. Proper utilization of resources is a must.
- Oversee facility and equipment in the responsible areas to make sure they are in complete working order.
- Advise manager of shortages, damaged equipment or other problems that need immediate attention.
- Seeks new and creative ways of utilizing and selling space.
- Produces regular and special reports; maintains required records and files.
- Ensures all activities performed within the department are in accordance with the company’s business objectives, and established safety and security standards.
- Communicates with partnering departments and peers to achieve superior customer satisfaction and efficient utilization of manpower and facilities.
- Provide excellence guest service, while having the ability to predict and exceed the guest’s needs and expectations.
- Knowledgeable of all the properties amenities and services, have the ability to make suggestions to promote the property.
- Seat guests systematically to meet the needs of servers and business volumes. Maximize the use of the facility and staffing.
- Perform all side works as assigned.
- Keep the work environment clean and organized, free of clutter.
- Assure a smooth transition during shift change; remain on duty in position until a replacement is present.
- As the guest departs the outlet, thank them for dining with you and extend a sincere invitation to dine with us again.
- Handle guest complaints immediately, involve management when needed.
- Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.
- Must have the ability to be productive for long periods of time.
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