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Mô Tả Công Việc
JOB PURPOSE - The Lead is responsible for the safe & efficient delivery of several time critical processes relating to value transfer.- This will include supporting the team via people leadership & overseeing workflow to ensure its dealt with efficiently & accurately in accordance with policies and procedures to ensure cost effective and best practice service.- Work closely with stakeholders to deliver business goals by providing direction, leadership, and coaching to the team. JOB RESPONSIBITIES - Lead teams to oversee and deliver daily workload ensuring transactions are completed in accordance with customer service level agreements and external timeframes.- Key point of contact for escalation, support/direction, service/performance analysis, problem resolution, appraisal, coaching, mentoring, provision of information, support and facilitation of ideas.- Work with teams to oversee and ensure all client instructions are processed in accordance with preferences and that exceptions are escalated in accordance with established policies and procedures.- Liaise with partners and team, and Manager/GM where required, to resolve and rectify service delivery issues.- Ensure team is correctly resourced through utilisation of capacity management frameworks.- Demonstrate processional and ethical behaviour in all actions by ensuring compliance with external legislation, bank standards and internal operating policies and procedures.- Monitor individual & team performance, team engagement, providing performance feedbacks including recognition and performance improvement plans.
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Yêu Cầu Công Việc
REQUIREMENTS - Minimum 7 to 10 years' experience in process execution and operational role, highly preferable experience in Banking or Financial Service industry. - At least 4-6 years of experience in Leadership role.- Excellent verbal and written communication in both English and Vietnamese. - Leadership experience to inspire, engage and lead a team to deliver high performance for the business and ongoing career development.- People Leadership experience & coaching experience, preferably in a operations environment.- Demonstrated experience in operations, quality management, process improvement, project management or related function will be highly regarded.- Operations knowledge in markets/payments including retail exposure.- Workforce Management Skills.- Strong interpersonal and communication skills with the ability to effectively engage and influence at all levels.
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Hình thức
Full-time
Mức lương
Thỏa thuận
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