Mô Tả Công Việc
JOB PURPOSE - The Lead is responsible for the safe & efficient delivery of several time critical processes relating to value transfer.- This will include supporting the team via people leadership & overseeing workflow to ensure its dealt with efficiently & accurately in accordance with policies and procedures to ensure cost effective and best practice service.- Work closely with stakeholders to deliver business goals by providing direction, leadership, and coaching to the team. JOB RESPONSIBITIES - Lead teams to oversee and deliver daily workload ensuring transactions are completed in accordance with customer service level agreements and external timeframes.- Key point of contact for escalation, support/direction, service/performance analysis, problem resolution, appraisal, coaching, mentoring, provision of information, support and facilitation of ideas.- Work with teams to oversee and ensure all client instructions are processed in accordance with preferences and that exceptions are escalated in accordance with established policies and procedures.- Liaise with partners and team, and Manager/GM where required, to resolve and rectify service delivery issues.- Ensure team is correctly resourced through utilisation of capacity management frameworks.- Demonstrate processional and ethical behaviour in all actions by ensuring compliance with external legislation, bank standards and internal operating policies and procedures.- Monitor individual & team performance, team engagement, providing performance feedbacks including recognition and performance improvement plans.
Xem toàn bộ Mô Tả Công Việc
Yêu Cầu Công Việc
Mức độ phù hợp và xếp hạng của bạn so với ứng viên khác như thế nào?
Xem toàn bộ Yêu Cầu Công Việc
Hình thức
Full-time
Mức lương
Thỏa thuận
Báo cáo tin tuyển dụng: Nếu bạn thấy rằng tin tuyển dụng này không đúng hoặc có dấu hiệu lừa đảo,
hãy phản ánh với chúng tôi.
Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.
Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.