Lead System Support Engineer (Java, Ruby)

Technical Skills You have experience working with either Java or Ruby, and a good understanding of C# is a nice-to-have. You have a good understanding of cloud platforms such as AWS, Azure or GCP. You have experience working with CI/CD tools like Jenkins, Github, Actions, Buildkite or Azure pipelines. You must possess strong debugging/triaging skills to troubleshoot code effectively. You have experience working with application monitoring tools such as DataDog, Prometheus and Grafana, understand the different metrics that go with it and are able to generate reports and take corrective actions. You have experience working with a relational or non-relational database. You have the ability to ensure that the deliverables, namely bug fixes and enhancements to the existing codebase, are of high quality and well tested. You can conduct system performance analysis, identify bottlenecks and implement optimization strategies to enhance system efficiency. You can do predictive analysis and come up with proactive identification of issues working with development teams. You have a high-level understanding of various architectures such as monolithic, N-tier, layered, microservices and serverless. Professional Skills You enjoy influencing others and always advocate for technical excellence while being open to change, when needed. You have good communication and articulation skills. You have a presence in the external tech community and are willingly share your expertise with others via speaking engagements, contributions to open source, blogs and more. You are resilient in ambiguous situations and can approach challenges from multiple perspectives. You can influence clients as, and when, required on various processes including incident management, support levels, scope of work, etc, and are able to communicate with detail to justify such changes. You advocate for and implement cloud best practices in the areas of resource optimization, monitoring and alerting. You advocate for security best practices and implementation of the same. You are comfortable with Agile methods, such as Scrum or Kanban. You are willing to be part of a rotation- and need-based 24x7 available team and you are able to handle multiple engagements.