LEARNING & DEVELOPMENT COORDINATOR

MAIN RESPONSIBILITIES

• Lead and manage all learning and e-learning programs on board the vessel, including planning, evaluation, and administration.
• Deliver training courses including but not limited to the Viking Guest Service Excellence Program, Viking Onboarding Program and Viking Leadership Program.
• Drive leadership development by providing coaching to the Department Heads, Supervisors and Crew Members to support their career growth and to cultivate talent and prepare for succession planning.
• Maintain and update training records in MXP, ensuring accurate data entry and reporting.
• Support the Crew Purser with the sign-on process during periods of high crew turnover.
• Schedule the monthly training calendar, in coordination with other training, HR and operational needs.
• Collaborate with onboard leadership and the HR Manager to assess crew performance and identify areas for improvement.
• Evaluate the effectiveness of training programs by gathering feedback and monitoring outcomes, ensuring ongoing improvements and deliver this on a quarterly basis and upon request to the Viking L&D department.
• Take part in Train-the-Trainer sessions for new learning content and learning meetings organized by the Viking L&D department.
• Coordinate and manage the crew welfare program, including planning activities, conducting welfare meetings, advertising on crew notice boards, and facilitating all onboard crew programs.
• Oversee bicycle rental program and all associated maintenance.
• Manage inventory for both crew welfare and training supplies.
• Coordinate and actively participate in special projects and fulfill any other requirements as directed by the onboard Human Resources Manager.