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Mô Tả Công Việc
- Directing/Managing everyday activity, plan and assign work ensuring you always have the right staffing numbers
- Developing your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues
- Training colleagues to make sure they deliver with compliance and to the standards we expect
- Driving a great working environment for teams to thrive - linking up departments to create sense of one team
- Promoting teamwork and quality service through daily communication and coordination with other departments
- Recommending or initiate any People & Culture related actions where needed
- Analyzing training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Business Plan for the General Manager and Executive Committee for review
- Familiarizing yourself with the IHG HR and Training Standards, localizing where necessary
- Monitor the progress of the Training Business Plan for each department to ensure that the training objectives are being achieved.
- Helping create the department’s annual budget and the setting of departmental goals
- Monitoring budget and control expenses with a focus on food, beverage, and labor costs….
- Ensuring that Department Heads abide by their responsibilities of employee training against departmental SOPs
- Producing monthly training reports for your Manager and the General Manager including:
- Internal Training Programs conducted
- External training programs attended
- Maintaining all hotel training records
- Establishing a training library of books, videos, journals and audio visual materials to assist trainers in their training programs and for staff personal development
- Designing, producing and implementing training program which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective
- Attending departmental training session and critique performance
- Using IHG benchmarks to monitor success of training programs and amend your efforts accordingly. Eg: ESPS, GSTS, achievement of budget, etc
- Assisting Department Trainers in preparing and conducting departmental training and assess accordingly
- Preparing and monitoring training programs
- Obtaining a network of specialist training professionals who can assist with the conduct of training programmes for advanced or specialist training
- Liaising with other IHG Learning & Development Managers to share experiences and resources
- Liaising with educational institutions conducting hospitality and training courses
- Maintaining current information and records of suppliers of training resources and materials
- Delivering briefings of all internal programmes to executive management and department heads
- Contributing towards regional activities as directed by Regional Director of Human Resources / General Manager
- Providing input for probation and formal performance appraisal discussions to Line Managers in line with company guidelines
- Coaching, counseling and disciplining staff, providing constructive feedback to enhance performance
- Regularly communicating with staff and maintains good relations
- Working with Superior in the preparation and management of the Department’s budget
- Championing colleagues’ engagement activities
Yêu Cầu Công Việc
1. Education:
- Bachelor’s degree or Diploma in Human Resources or Training.
2. Service years in the field :
- 3 years of relevant experience or similar supervisory role, or an equivalent combination of education and work-related experience.
3. Service years in supervisor/manager level: 3 years
4. Knowledge and skills:
- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
- Proficient in the use of Microsoft Office.
- Problem solving, analytical, reasoning, motivating, organizational and training abilities.
- Good writing skills.
Hình thức
Quyền Lợi
- Competitive salary
- Insurance as labor law
- 16 annual leave, 2 days off per week
- Relocation, repatriation allowance
- Home leave allowance
- Accommodation, uniform, transportation, and meals are provided
- Service charge as revenue
- International working environment, join courses of IHG Group
- Healthcare insurance for personal from the start dates and for the family after 1 working years
- 24/7 accident insurance
- Other benefits
Mức lương
Thỏa thuận
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