Learning & Development Supervisor

OVERVIEW OF POSITION:

The Learning & Development Supervisor plays a key support role within the Human Resources Department, reporting directly to the Learning & Development Manager. This position is responsible for the implementation and monitoring of the Company’s training programs and learning initiatives. The Learning & Development Supervisor ensures effective delivery of colleague orientation program, all company training activities, and training logistics to support colleague performance, service quality, and engagement across the organization. This role directly impacts developing the workforce’s skills and capabilities in alignment with the company’s operational standards and strategic goals through Service Quality Assurance. This role will also support Corporate Social Responsibility (CSR) activities and any partner programs with education institutions.

KEY FUNCTIONS:

Training Delivery

• Deliver structured Orientation programs for new colleagues.
• Ensure new hires complete necessary training in a timely manner.
• Ensure colleagues receive all company training and department training as per their position throughout their colleague journey.

Training Coordination

• Schedule and set up training events, including booking rooms, preparing materials, and managing invites.
• Liaise with trainers and department heads to ensure sessions align with operational needs.

Training Documentation and Records

• Review and review training materials
• Maintain training databases and ensure all attendance and feedback forms are properly recorded.
• Support monthly and annual reporting on training metrics.

Implementing and maintaining company Learning & Development (L&D) Programs

• Partner with function leaders/managers to consult on custom learning programs for department specific needs
• Identify gaps in existing learning content and work with relevant teams to innovate, create or evaluate the content for continual update.
• Utilize various data collections tools and analytics to make improvements and recommend future enhancements for learning solutions.
• Maintain compliance to statutory training requirements.
• Maintain costs of planned programs within budget

Evaluating L&D Programs Effectiveness

• Monitor enrolment and attendance at training classes and online
• Connect with learners to assess progress and address concerns
• Assist Departmental Trainers in preparing, conducting departmental training, and assessing accordingly
• Ensure that HODs abide by their responsibilities of colleague training against departmental SOPs
• Produce monthly training reports and training & activities calendar for HODs.

Administering L&D Programs

• Observe behaviors of colleagues and provides feedback to individuals and/or managers
• Coordinate with HODs to prepare and coordinate group training programs such as software programs, Loyalty
• Programs, or conduct soft skill Operational Programs, etc.
• Expedite and maintain and follow up the Service Quality Assurance Assessment

Developing & Managing Performance Management

• Provide guidance, support and coaching to management and colleagues, ensuring they have the skills and knowledge to perform their jobs effectively.
• Implement the Performance Management process.
• Communicate and cascade the Performance Review to all colleagues.

Colleague Support and Communication

• Address employee inquiries related to training programs.
• Assist with internal communication about upcoming training sessions or events.

• Help organize events and activities that foster corporate social responsibility.
• Support in the implementation of education partner programs/arrangements.