Lighting, Sound And Events Support Officer

Division: Technology Support OfficePosition: Lighting, Sound and Events Support OfficerReports to: Technology Support ManagerWorking hours: 40 hours per weekHOW TO APPLY:Interested candidates are invited to submit their applications through the school recruitment portal at: https://www.applitrack.com/unishanoi/onlineapp/_application.aspx?posJobCodes=490&posFirstChoice=2020%20-%202021%20SCHOOL%20YEAR%20OPENINGS&posSpecialty=Please note that only applications submitted via this portal will be considered.About UNIS HanoiUNIS Hanoi is an extraordinary school - It is uniquely one of only two United Nations international schools in the world. It is where the world comes together every day and our 1200 students from 65 nationalities are engaged in learning that leverages curiosity, critical thinking, independent research and rigorous expectations to nurture excellence, empathy, creativity and resilience. Our students are attending the best universities in the world and our global community of alumni is quite literally changing the future for a better world. Position summaryThis is a multifaceted position that requires a flexible working schedule, including late evenings and weekends. The working hours and workload will be managed through a calendar maintained by the supervisor as well as a help desk system where tickets for support needed from this position holder will be assigned and managed. This position focuses on the delivery of outstanding oversight and support to lighting, sound and other associated equipment in the school theatre (auditorium) and other spaces, media production, livestream broadcasting and out of school hours technical support for events. You will be providing a high quality service to nearly 1200 students, 400 educators, 2500 parents and event guests.Duties and Responsibilities• Maintain and assist in setting up lighting/sound equipment across campus, as directed.• Coordinate scheduling and technical assistance for all school events with relevant teams.• Provide technical input for audio/lighting projects school-wide.• Assist in monitoring theatre environmental controls (AC, power).• Receive technical training.• Ensure theatre equipment is working and report issues to operations.• Provide AV/IT setup, teardown, and support for events (livestreaming, translation, recording).• Record all incidents and requests in the helpdesk system (walk-ins, phone, email).• Monitor, evaluate, and share responsibility for all helpdesk incidents/requests.• Meet assigned Service Level Agreements (SLAs).• Analyse incidents/requests for necessary coordination, escalation, or delegation.• Assist with asset/inventory management and hardware/software deployment.• Assist with e-waste management (donation/disposal).• Support the procurement specialist in vendor correspondence for faulty hardware.• Stay updated on the latest technology trends in lighting, audio, theatre, livestreaming, and media production.• Participate in evaluating new theatre technology projects.• Perform other duties as assigned.