Logistics Specialist (Export Customer Service)

Overall, Role Purpose:- Delivery Service Excellence and Customer Intimacy by offering compelling services, competitive pricing and relevant capabilities. Key Accountabilities:- Reserve bookings with carriers/co-loaders via both BDP’s system and manually on carriers’ websites.- Create and input cargo details into the systems.- Handle export shipments until successful delivery at POD.- Process documentation such as HBL/MBL, SI, VGM, and send Pre-alerts to overseas agents.- Ensure accurate and timely submission of eSI, MNF, ICS2, ACI, AFR, etc.- Manage and control allocation for both NAC and FAK contracts with carriers and relevant partners.- Complete documentation with all required papers (checklist, calculation sheet, tracing report, merging file, etc.) before handing over the file to BU for closing.- Resolve issues with sales/agents/other stakeholders relating to documentation, billing, and costing.- Issue invoices to clients/agents and post vendor invoices for timely payment.- Support the finance department in following up on customer payment settlements.- Solve problems to improve service delivery standards and minimize cost impacts.- Perform other tasks assigned by the Manager.