Mô Tả Công Việc
- Coordinate with other departments to facilitates increased levels of communication and guest satisfaction.
- Maximizes the room revenue and ensure the success of the room’s upselling program in front office.
- Update oneself regularly on the product knowledge i.e. rooms category, hotel facilities and services, and in house promotions.
- Maintains regular and constant contact with Guest Service Associates – Downtime Retreat and monitors their contact with guests.
- Assist handling of VIP, special attention, longstay and regular guests to ensure efficient check-in/out process in Downtime Retreat and guests’ stay are memorable to encourage future repeat stays.
- Provides constant feedback to hotel management and department heads concerning service issues, including guest desires, complaints and comments.
- Ensure the tracking system in place to capture the guest preferences.
- Ensure guest preferences are actively implemented and integrated in guest experience journey
- Measure current levels of service performance against previously measured, benchmarked performance and constantly strives for improvement.
- Maintains open and excellent communication with all departments heads.
- Maintains up to date status in house group, functions, arrivals and departures. Review VIP, special attention, longstay and regular guests arrivals and makes certain that the guest needs for special requests are met.
- Additional duties are necessary and assigned.
Yêu Cầu Công Việc
- Good communication skill in English verbal, listening and writing
- Minimum of 2 years hotel experience
Hình thức
Quyền Lợi
- Insurance
- Training & Development
- Accommodation - Hoiana Staff Village
- Annual leave
- Heath checkup
- Employee shuttle bus service
- Uniform
Mức lương
Thỏa thuận
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