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Mô Tả Công Việc
- Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.
- Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension.
- Receive, record, and relay messages accurately.
- Log all guest requests or issues into computer, contact appropriate individuaL or department (e.g.,Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction.
- Provide information to guests about room features, property amenities, and local areas of interest.
- May process room service orders, answer questions on menu selection and record transactions in point-of-sale system.
- Assist guests with accessing internet and guestroom entertainment.
Yêu Cầu Công Việc
- College Degree or above
- Vietnamese - Excellent level, written & spoken
- English - Good level, written & spoken
- Spanish - knowledge is not a must but will help embody & communication of Company culture
- Computer Skills
- 2 years in the hospitality industry in a similar position in a 5 star, deluxe hotel
- 1 year in the same position in hotels of similar category and services
Hình thức
Quyền Lợi
PVI Healthcare Insurance
Melia & Vingroup Benefit
Competitive salary
The 13th month salary
Free shift-meal & parking
Mức lương
Thỏa thuận
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hãy phản ánh với chúng tôi.
Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.
Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.
