Member & Events Manager upto 70tr

Leadership

• Lead the membership team to achieve departmental goals.

• Manage the events team to plan, execute and deliver all events.

• Provide guidance, training and support to team members to enhance performance and professional development.

• Foster a collaborative and positive work environment, working closely with other departments as appropriate and holding regular meetings to train and feedback on members.

Member Engagement and Retention

• Nurture strong relationships to drive membership. Engaging with existing members to ensure satisfaction and retention.

• Implement initiatives to engage members, organising member meetings and events that will add value to their membership.

• Act as a liaison between the club and members, addressing any feedback in a professional manner.

• Attend club events to engage with members and their guests, building strong relationships.

Events Development and Management

• Develop and execute a diverse calendar of member events that is engaging and aligned with member interests, exceeding member expectations every time.

• Manage member invite lists, welcoming members to each event, following up accordingly.

• Manage and respond to any private event enquiries, working with the operational team to execute as appropriate ensuring they are always on brand.

• Initiate and nurture relationships for new and existing partnerships and sponsorships to enhance the member offer.

CRM, Analytics and Reporting

• Work alongside the CRM & Marketing Manager to ensure that the CRM and data are kept up to date and accurate at all times.

• Ensure the CRM and App allow for a seamless process from application to onboarding, integrating with other departments and systems.

• Constantly build on member data to enable detailed reporting and analysis, allowing all departments to deliver member service of the highest level.

Cross Function Collaboration

• Work closely with the operations, reception and reservations teams to ensure cohesive communication, introduction of members and awareness of the cultural programme.

• Support the marketing team with information to communicate with the members relevant news and upcoming events. Ensure that all branding and collateral is in line with the clubs’ key message.