Member Experience Manager/ Trưởng nhóm trải nghiệm khách hàng

Being the face of Dreamplex comes with some exciting tasks, such as:

• Creating a fun, inspiring, and welcoming environment for our members and guests.
• Engaging the community, assisting in bringing people together, and creating a sense of belonging.
• Coordinating and executing engaging events and gatherings.
• Providing a “Member Obsessed” level of service and coaching others to do the same.
• Thinking outside the box to make huge fans out of our members.
• Managing the Member Experience Team (including communication, scheduling, data and analytics reporting, strategy).
• Collaborating with fellow Member Experience Managers, reporting and discussing strategy with leadership.
• Building relationships and coordinating with landlords, local agencies and government officials to adhere to building standards and regulations.
• Coordinating with other departments including sales, marketing, accounting, HR, IT, for various projects.
• Managing and monitoring budgets, long-term strategy and business plans.
• Managing members needs and billing via coworking management software.
• Flexibility to work across all locations, at varying time schedules.