MICE Sales Manager

Park Hyatt Saigon is the French mansion by the Opera House, a sanctuary of peace in the middle of one of Asia’s most bustling cities.

Amongs 16 awards in the past 4 years, these marvellous achievements are inspiring, acting as beacons of resilience and hospitality for both guests and our local communities:

2021 Best 500 Hotels in the World, Travel and Leisure

2020 Best Hotel Makeovers in Asia, Best of the Decade Awards, Smart Travel Asia

2019 The Top 100 Hotels in the World, Travel and Leisure

2019 The 10 Best City Hotels in Asia, Travel and Leisure

Our strategy is to make a difference in the lives of all those we touch — colleagues, guests, operators, community members and shareholders alike.

We care for people so they can be their best. This is demonstrated in our values of Respect, Integrity, Humility, Empathy, Creativity and Fun. At Park Hyatt Saigon our aim is to create energizing experiences that connect our guests to who and what matters to them most. We are passionate about fostering connections, the place for any and every occasion and a one-stop experience.

We will continue to enhance the quality of the products craftsmanship with the willingness to create objectively a world ‘finest product’ and promise exceptional quality , continue creating and enhancing the hotel to ensure Park Hyatt Saigon can carry out its future vision is to become a landmark, one of the world's legendary great hotels.

In order to achieve this grand mission, it’s greatly thanks to our talents who are experienced, well trained, and deeply focused on the hotel’s future goals and position.

Currently, we are seeking an experienced MICE Sales Manager to join Park Hyatt Saigon to join and continue with us in our significant journey.

Job description:

• To provide an extremely high level of professional expertise and customer focus to all acquisition, retention and development MICE clients which in turn maximises hotel revenue and profitability.
  
• Implementation of Standards
  
• To follow all Hyatt Events Standards for answering phone enquiries, handling email enquiries, preparing proposals and contracts, conducting Hotel Tours, properly handling confirmed groups over the Event Planning Team.
  
• To fully and correctly use Envision.
  
• To maintain complete records of all sales agreements, contracts and quotes for the hotel as per Hyatt’s Policies & Procedures.
  
• Customer Service
  
• Together with your MICE Sales Team, to be primarily responsible for converting all incoming leads.
  
• To answer incoming telephone enquiries and acknowledge emailed enquiries within two hours of receipt.
  
• Where required, to handle last minute leads from enquiry to conversion to the day of the event.
  
• To undertake telemarketing activities to identify new business opportunities where required.
  
• To follow the Hyatt Standards in relation to the conversion of MICE leads.
  
• To deliver the brand promise and provide exceptional client service at all times.
  
• To actively listen and effectively identify appropriate messages and delivery methods to clients.
  
• To provide courteous and professional service to our internal customers in other departments.
  

Profitability

• To meet your designated revenue targets.
  
• To proactively find and confirm new leads within the MICE segments.
  
• To assist with the preparation and regular update of the departmental budget.
  
• To continuously seek ways to maximise revenues and profits by cross selling and up-selling other hotel facilities and services.
  

Sales and Marketing

To fully utilise the correct photography, presentation material and approved selling phrases for all forms of client presentations.