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Mô Tả Công Việc
- Handles reservations via telephone, fax, or internet, ensuring timely and accurate entry into the PMS.
- Maximizes hotel revenue through effective up-selling of room types and hotel services.
- Provides clear, positive, and accurate explanations of hotel services and facilities to guests.
- Maintains awareness of other Accor hotels in Vietnam and assists guests with information regarding sister properties, including forwarding leads to the relevant team members.
- Ensures up-to-date knowledge of all reservation systems and is fully conversant with rates, packages, and special offers.
- Follows up on all guest requests and ensures responses are provided within 24 hours of receipt.
- Ensures all reservation information is entered accurately into the system with the highest quality standards and minimal errors.
- Obtains ETA information for VIP and GIT bookings and informs relevant departments accordingly.
- Provides courteous, friendly, and personalized greetings and farewells in accordance with the Accor Resavision program.
- Strictly follows the Accor Resavision program when handling reservations, modifications, or cancellations at all times.
- Optimizes occupancy levels and average room rates in line with the selling strategies set by the Revenue Manager and/or RevMax team.
- Ensures all correspondence is accurate and consistent with data in the Opera system.
- Follows up on booking administration to support the Front Office team in carrying out effective check-in operations.
- Ensures deposits or payments are properly followed up and accurately updated in the PMS and relevant reports.
- Prepares and follows up on arrival information, including 3-day checks and same-day checks for both guaranteed and non-guaranteed reservations.
- Minimizes no-shows by reconfirming arrivals and checking for duplicate reservations.
- Follows up on GIT bookings, tentative bookings, waiting lists, and related reservations.
- Immediately reports to the Reservation Manager any booking releases, cancellations, or modifications that may impact occupancy or revenue forecasts.
Yêu Cầu Công Việc
- Có kinh nghiệm ở vị trí tương đương ít nhất 1 năm ở các khu Nghỉ dưỡng, Khách sạn 4* hoặc 5*
- Thành thạo tiếng Anh
Hình thức
Quyền Lợi
- Service charge/ Phí dịch vụ
- 2 days off/ week/ Nghỉ 2 ngày/ tuần
- Full Social Insurance/ Bảo hiểm xã hội đầy đủ
- Uniform & Laundry/ Cung cấp đồng phục và hỗ trợ giặt ủi
- Accomodation for candidate from another city/ Kí túc xá cho nhân viên ngoại tỉnh
- Shuttle bus from the city to resort and back/ Xe đưa đón từ Phan Thiết đến resort và ngược lại
- International work environment/ Môi trường làm việc quốc tế
- Duty meal/ Bữa ăn theo ca
- Accor Group employee benefits (discussed in interview)/ Quyền lợi Nhân viên Tập đoàn Accor (trao đổi khi phỏng vấn)
Mức lương
Thỏa thuận
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