Nhân viên đặt phòng (Reservation)

- Understand product (rooms, price, promotions and policies) and other hotel services.

- Input all the reservations over the OTA channels, direct bookings... and accurately attach into PMS (Smile - a property management system).

- Process all reservations requests, modifications or cancellations received by OTA channels, direct booking,...

- Follow up on all customers' requests, ensure to respond and update for related departments.

- Get ETA & information of all customers upon the arrival and up-selling of rooms/service if any, then input to PMS.

- Update the tariff and promotion for corporate partners/travel agencies upon requests.

- Follow tentative booking, waiting list, etc. and deposit/payment on trace list.

- Check the arrival bookings daily and monthly.

- Other duties assigbed by leaders.