Nhân viên Lễ Tân khách sạn

Part 1: Guest Service Excellence

• Perform check-in and check-out procedures for guests in a warm and welcoming manner, ensuring a smooth and efficient experience.
• Actively assist guests with their needs, promptly addressing any inquiries or concerns in a helpful and informative way.
• Process room changes and cancellations with accuracy and professionalism, adhering to hotel policies and procedures.
• Comprehensively provide guests with information about the hotel's facilities, services, and amenities, exceeding their expectations.
• Maintain a positive and service-oriented attitude while handling guest requests and inquiries, demonstrating genuine concern and responsiveness.
• Continuously monitor and update guest check-in/out lists and relevant information, ensuring accuracy and efficient guest management.
• Promptly report any guest issues or complaints to management, escalating concerns effectively to ensure timely resolution.

Part 2: Fostering a Positive and Collaborative Work Environment

• Contribute to a positive and collaborative work environment by upholding professional conduct and teamwork principles.
• Adhere to all hotel policies and procedures, consistently maintaining high standards of service and professionalism.
• Contribute to maintaining a clean and organized lobby and work area, reflecting positively on the hotel's image and brand.
• Actively participate in staff training and development opportunities, continuously enhancing skills and knowledge.
• Perform other duties as assigned by management, demonstrating flexibility and commitment to the team's success.