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Mô Tả Công Việc
- Receive and record all housekeeping-related guest requests via telephone or system (extra amenities, cleaning requests, maintenance follow-up, etc.).
- Input requests accurately into the system and coordinate promptly with Room Attendants, Public Area staff, and relevant departments.
- Monitor and follow up on pending requests to ensure timely completion.
- Maintain clear communication between Housekeeping and other departments (Front Office, Engineering, Laundry, etc.).
- Update room status in the system when required.
- Handle guest inquiries and complaints related to housekeeping services professionally.
- Maintain accurate daily logs and reports.
Yêu Cầu Công Việc
- High school diploma or relevant hospitality training preferred.
- Minimum 6 months – 1 year of experience in Housekeeping or similar role in a hotel/resort.
- Good communication skills in English.
- Clear telephone etiquette and service-oriented attitude.
- Basic computer skills; familiarity with PMS systems is an advantage.
- Careful, organized, and able to work under pressure.
- Willing to work shifts, including weekends and public holidays.
Hình thức
Quyền Lợi
- Attractive Salary
- Meals Provided
- Housing allowance policy - Applicable to employees whose permanent residence is outside Phu Quoc
- Translation: Commuting allowance policy - Applicable to employees with permanent residence in Phu Quoc.
- Holiday and Tet Bonuses in accordance with Vietnamese labor laws.
- Annual leave as regulated by the Labor Code.
- Full Insurance Coverage – Social, health, and unemployment insurance in compliance with labor laws
- Professional Development – Training opportunities and clear career advancement paths
- Friendly Work Environment – Supportive team, open communication, and strong company culture
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Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.
