Ocean Customer Service, HCM

Role SummaryResponsible for the overall operation of ocean shipments both import and export. Closely update to market changes and Port/CFS regulation, strengthen relationship with CFS to support company’s biz. Closely interact to carriers and 3PL partners.Well-managed CS operational tasks on a daily basis, make sure issues and troubles are cleared asap. Specific Accountabilities- Ensure all daily basis communication are followed up by team member. - To timely assist CS team when issue arise, to clear issue asap to assure our service level, act. as a decision maker in ad-hoc cases. - Able to back-up for CS team in any urgent cases. - Deep knowledge of Intra Asia/ USA/ CA operation, closely communicate to other departments (Sales/ MKT/ Customs & Trucking) to share latest updates related to port / terminal/ market changes. - Tight connection to overseas agents to update major/sudden changes if those may impact to shipping schedule/ EQ/ release status, ect. - Receiving introduction updates from HQ for system training, new system function. - Manage closely AR/AP/PNL of each business and directly report to top manager.