Officer, ICT Support

BRITISH UNIVERSITY VIETNAM (BUV)

British University Vietnam (BUV) is the first and only international university in Vietnam to directly award British degrees from the prestigious University of London and Staffordshire University. BUV is rated a 5 Star university of excellence by the world recognized QS accreditor, and is also recognized with a University-wide accreditation from the UK’s Quality Assurance Agency (QAA).

BUV has three main brand drivers:

• Offering accredited British and international higher education and training in Vietnam.
• Providing 5-star university campuses, learning spaces, and services.
• Including a compulsory personal and social growth program that prepares students for the future of life and work.

Established in 2009, BUV provides teaching for undergraduate and graduate programmes. Employability rates for students are exceptionally high with 100% of graduates from BUV either employed or continuing higher education within 3 months after graduation.

With a wide network of more than 300 enterprise partners in various fields, and 12-week exchange training programmes, BUV helps students gain professional knowledge and practical skills to meet employers’ requirements as well as be ready to develop their careers immediately after graduation.

Students study at BUV’s award-winning campus in the Ecopark township near Hanoi. With its state-of-the-art teaching and learning facilities and iconic design, BUV is recognised as one of the best educational environments in Southeast Asia.

POSITION PURPOSE

The Officer, ICT Support is responsible for providing technical assistance and support related to IT systems, hardware, or software. They respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.

AREAS OF RESPONSIBILITY

• Install, configure, and maintain computer hardware, software, and networks.
• Troubleshoot hardware and software issues related to internal IT.
• Provide technical support to users and resolve IT-related problems promptly.
• Ensure the security of IT systems, including data backup, antivirus protection, and access controls.
• Implement and enforce IT policies, procedures, and standards to ensure compliance and security.
• Evaluate and recommend new technologies to improve efficiency and productivity.
• Collaborate with other departments to understand IT requirements.
• Document IT systems, configurations, and procedures for knowledge sharing and training.
• Provide technical support for Academic and other departments in training, and event organization.
• Other tasks as assigned by line manager and the ICT management team.