Operation & Customer Service Executive

• Send shipping request to over-sea agent.• Follow up with oversea agent to be updated shipment progress until it’s delivery to origin port as scheduled and update consignee accordingly.• Update POD to over-sea agent.• Cross check debit statement from related service providers, submit payment request to Accounting and follow up payment to be made on-time, create statement and debit note to send to related oversea offices/customer.• Obtain origin freight charges / schedules when needed.• Ensure daily operation is performed efficiently in accordance with established SOP of each appropriate program.• Be active to timely solve out any problem, report to superior to find out proper solution if necessary.• Being the linking bridge for information transacted correctly between shipper/oversea agent & consignee.• Operate in mind of providing best service with cost effectiveness and optimal performance, pleasant & helpful working attitude with all related parties.• Update internal data system, shipping schedule, make daily/weekly report to direct manager or other related teams.• Perform other extra job assigned by direct superiors.