Operation & Customer Service Staff

• Handle export/ import shipments from/ to Vietnam according to all given requirements and rules; regulations externally as well as internally including SOP. Take care of customer service and documentation.• Receiving booking request/ shipment information from Customers/ Worldwide Agent Network/ Sales Team - arrange booking with Carriers/ Airlines/ Co-loaders/ Oversea agents & process the shipping with related parties.• Checking and issuing all related docs for outbound & inbound shipment. Make all documents (Bill of Lading, filling AMS/ ISF, sending Pre-alert, submit import E-manifest, sending Arrival Notice & release D/O…) to complete the import - export process.• Tracing/ updating and coordinate with Carriers/ Airlines/ Co-loaders/ Overseas agent network/ Local service vendors to handle shipments smoothly and ensure shipment operation.• Follow up process of transportation, handle the information and solve situation.• Issue the Debit Note for Customer/ Overseas agent and make payment to Carriers/ Airlines/ Co-loaders/ Local service suppliers timely.• Have good knowledge about services information to provide best service to Customers.• Solve problems with Airlines, Carriers, oversea Agents, Customers.• Input all required data on the system and maintain it.• Reporting immediately for any irregularities/ problem and follow up problem solving to Manager.• Doing other tasks if assigned by Manager.