Operation Manager (Fulfillment)

1. Responsible to motivate the warehouse workforce to achieve the warehouse KPI’s such as productivity, overall cost, backlog, accuracy, etc via:a) Manages daily workflow to meet performance, quality and cost targets.b) Ensure inventory accuracy and control.c) Works closely with warehouse management team to recognize and develop or correct operational bottlenecks.d) Continually work to identify savings opportunities across the warehouse operation and explore alternative methods to meet or exceed established objectivese) Ensure all incoming and outgoing shipments are organized and maintained in an effective manner.f) Drives optimization activities in layout, warehouse processes and IT solutions to drive efficiencyg) Identifies and implements efficiency improvement opportunities for operational excellence and aligns initiatives with any existing organizational programs supporting continuous improvement.2. Form collaborative relationships across Fulfilment Operations and all levels of the organization to ensure that the warehouse is operating at optimal manpower resource and in a healthy, safe and secured environment free of incident, viaa) Defines manpower operating strategy for warehousing together with key business partners and ensures timely implementation of agreed plan.b) Understand and ensure enforcement of all warehouse health, safety and security compliance rules within the warehousec) Ensure the strict practise of Lazada Way and 5s within the warehouse3. Provide leadership direction and clarity to the Warehouse workforce to sustain an optimal productive warehouse team, viaa) Encourage an innovative working environment while motivating, organizing and encouraging teamwork within the workforced) Ensure quality selection, training and retention actions of warehouse workforce to build a stable workforce4. Other tasks or projects assigned by manager.